Shipping & Tracking
Before shipping, we check the order at least twice, inspect the goods and sign off confirm that the order is complete and correct.
All orders are carefully packed with appropriate packing materials including cardboard, tape, wrapping paper, bubble wrap before it is shipped.
All orders will be shipped within 1-2 days from payment received.
All items are shipped via Australia Post unless otherwise stated.
Shipping charges are calculated based on the size and weight of the item and destination of shipping.
To view your shipping costs, add your items to your cart and then View your Cart.
If you need to add items to an existing order that has not yet been dispatched that day, please call or email directly so we can include this in the same shipping package to avoid duplicate shipping costs for yourself.
If for any reason your parcel cannot be delivered directly to your delivery address or a secure location cannot be established, our drivers will return your goods to your nearest post office for collection.
Goods returned to the post office may eventually be returned to us if not collected within a certain time frame.
Therefore, should your goods not arrive within the expected time frame, please check with your local post office for their delivery as we will not be liable for any shipment costs attained from the re-delivery of goods.
Postage & Delivery
After you have received your order, it is your responsibility to check the contents of the order immediately.
Any or all shortages, including merchandise or package damage or any other discrepancies must be notified to us within 48 hours of receipt.
If an order was shipped by Australia Post, every package must be accepted and received “as-is” as we do not usually offer any kind of replacement or insurance guarantee by postal service delivery. You will need to take it up with the postal service.
If an order was shipped by courier service and arrives noticeably damaged, if any package is squashed, open or partly open, crushed, bent, re-taped or re-sealed, then you may accept the package at your own discretion.
Please notify us immediately (within 2 days via email or telephone) if any package is not in good condition or you believe the package has been opened or re-sealed.
At your discretion, you may refuse any package that was delivered by Australia Post where upon it will be returned to us.
For more information, please feel free to contact us or visit: